Privacy Policy
We value your privacy at Tran Quil Shore Link
Information We Collect
When you reach out about corporate flower arrangements or gift services, we gather the information you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is handled securely through our payment partners.
For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery schedules, and budget parameters. This helps us deliver a service tailored to your business needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve site performance and understand how clients discover our services.
How We Use Your Information
We mainly use your information to fulfill flower orders and deliver exceptional customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also analyze information to improve our services and website experience. This helps us determine which corporate floral services are most valuable to clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Tran Quil Shore Link respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and administrative safeguards to safeguard it. This covers safe data storage, encrypted exchanges, and restricted access to personal information within our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield data as it travels between your browser and our services.
Limited Access
Only authorized staff who require the data to deliver services can access customer information.
Although we employ strong security measures, no online transmission method is completely foolproof. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You have important rights concerning your personal data. Depending on applicable laws, you may be entitled to view, rectify, erase, or limit how your personal data is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention durations vary by the type of data and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: roughly three years after the last service interaction
- Payment records: around seven years to meet tax and accounting requirements
- Website analytics data: about two years and two months for service improvement analysis
- Marketing preferences: until you opt out or roughly two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to gain insight into how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can adjust cookie preferences in your browser settings. However, turning off certain cookies may affect how the site functions. For detailed information about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy is only applicable to Tran Quil Shore Link and our site. We are not responsible for the privacy practices of those external sites.
We encourage you to review the privacy policies of any third‑party sites you visit via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or regulatory requirements. When substantial updates occur, we will modify the "Last Updated" date shown at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Tran Quil Shore Link Privacy Team
12 Petal Street, London
London, United Kingdom SW1A 1AA
Email: info@tranquilshorelink.bond
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.